Terms & Minimum Order Information


PAYMENT TERMS
Australian bank account details are noted on your invoice.  You do not need to pay for your order until it is ready for dispatch. At this point we will invoice you for your order including freight costs.  Please pay within 4 working days of receiving your invoice, otherwise your order may be cancelled. Your order will be dispatched once we see the funds in our bank account, sometimes this can take a couple of days between banks. If you require urgent delivery please send us a screenshot of your payment and we can dispatch your order the same day as your payment.

STOCK
We hold limited amount of stock in most brands.  We generally work on an indent programme.  We place orders with our suppliers every 6 weeks so there isn't a big wait. We will always confirm delivery dates with you when we receive your order. 

ORDERING
You may order on our website or via phone or email. We are more than happy to zoom with you to show the products. Once we receive your order we will send you an order confirmation.  It is your responsibility to check this order confirmation against your original order and ensure it is correct.  We will include estimated delivery dates with this order confirmation.  This order confirmation confirms your acceptance  of the order and estimated delivery dates.  Delivery costs will be worked out at time of dispatch and / or invoice.  

PRICING
Prices are in Australian dollars and exclude GST and freight costs.  We undertake reasonable care to ensure all details, descriptions and product prices appearing on our website are correct.  However, we reserve the right to refuse orders where product information has been mis-published, including prices and promotions.  Prices and stock availability are subject to change.  Wholesale prices are listed under each item.  We will provide suggested RRP pricing in AUD (including gst) to ensure consistency with the brands in the Australian market.

MINIMUM ORDER REQUIREMENTS BY BRAND
We have minimum establishment and top-up order values per brand, as well as minimum order units per product. If less that the minimum value is ordered on any one order a $15 packing fee will be charged, in addition to freight costs.

Yamazaki
First order minimum value is $750 exclusive of GST - we will not accept an establishment order below this minimum value.  All top-up orders minimum value of $350 exclusive of GST.  Strict minimum order quantities as noted under each specific design.

Lettuce
Minimum of 10 puzzles per order, puzzles must be ordered in 2's per design.
Minimum order value for ALL orders for Lettuce greeting cards is $200 exclusive of GST.

Father Rabbit Stationery
Minimum order value for ALL orders for Father Rabbit Stationery is $200 exclusive of GST

Father Rabbit Goods
Minimum initial order value is $250 ex gst.
Herb Scissorsminimum of 12 sets per order.  
Candles - order in 2's per fragrance, minimum 8 candles per order.
Peg Hooks and Shelf Brackets - minimum $200 ex gst per order.
Pallares Knives
All orders for Pallarès require a minimum value of $250 exclusive of GST.  

Strict minimum order quantities as noted under each specific design.

FREIGHT
We use NZ post EZI ship service 5-10 days tracked no signature. Rural deliveries are available using this service.  You are also welcome to use your own shipping account.

IF YOUR PACKAGE ARRIVES DAMAGED
It is important that you sign 'DAMAGED' with the courier. Take photos before opening and inspect the contents - please contact us with the above information within 5 days of the goods arriving to you. If this process is followed we are able to credit you for the full amount and chase the issue with the freight company. If this process is not followed then getting reimbursed is at the discretion of the freight/courier company and therefore we may only be able to credit you 40% of the wholesale prices.

USE OF IMAGES
As a stockist with access to our website you may use any of our imagery for your own website or newsletters. We can also set up a dropbox in order to share imagery from our suppliers with you.

THIRD PARTY MARKET PLACES
You've been selected as a stockist of these brands for your website and your beautiful retail stores. We do not give permission for you to supply any third party market places with our brands.